Job Description
Join Tampa Connect Solutions as a Part-Time Call Center Agent and kickstart your career in customer service! We're seeking motivated individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in our modern downtown Tampa facility. No prior experience required—comprehensive training provided!
What We Offer:
- Flexible part-time shifts (20-30 hrs/week)
- Competitive hourly wage + performance incentives
- Free parking and modern workspace
- Comprehensive paid training
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM systems)
- Reliable transportation to downtown Tampa location
- Flexible availability for evening/weekend shifts