Job Description
Launch your career with our paid training program for part-time call center positions in Louisville, KY! No prior experience required – we provide comprehensive paid training to equip you with the skills needed to excel in customer service, technical troubleshooting, and sales support. Enjoy a flexible schedule with evening/weekend options while earning competitive hourly wages plus performance bonuses. Join our dynamic team committed to professional growth and exceptional client experiences.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call times, resolution rates)
- Collaborate with team members to improve service quality
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote work options
- Flexibility to work evenings/weekends (20-30 hrs/week)
- Passion for helping customers and problem-solving
- No call center experience required – training provided!