Job Description
Join ConnectCare Solutions and transform lives through exceptional customer service! We're seeking passionate individuals for our remote call center team serving Washington and Texas residents. Enjoy flexible scheduling, competitive pay, and the comfort of working from home while making a tangible impact in your community.
As a vital part of our healthcare support team, you'll be the first point of contact for patients navigating insurance questions, appointment scheduling, and care coordination. We provide comprehensive training and ongoing support to ensure your success in this rewarding role.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve patient inquiries regarding insurance coverage and healthcare services
- Maintain accurate call documentation in our CRM system
- Collaborate with healthcare providers to coordinate patient care
- Meet quality and productivity targets while maintaining HIPAA compliance
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace
- Availability to work evenings/weekends (20-25 hrs/week)