Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're hosting an exclusive hiring event for passionate Part-Time Call Center Representatives in San Francisco. Enjoy competitive pay, flexible scheduling, and comprehensive training while making a real impact in our community.
Why You'll Love Working With Us:
- Industry-leading compensation starting at $18/hour
- Flexible shifts (evenings/weekends available)
- Free parking and public transit reimbursement
- Health benefits for part-timers (20+ hrs/week)
- Clear career advancement paths
Hiring Event Details: October 28, 2023 | 10AM-4PM | 456 Market Street, SF
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed KPIs for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing product knowledge training
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Proficient with CRM software and Microsoft Office
- Spanish bilingual preferred (not required)
- Strong problem-solving and conflict resolution abilities