Job Description
Join our award-winning customer service team in Tampa! ConnectCare Solutions is seeking motivated Part-Time Call Center Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy flexible scheduling, paid training, and a vibrant team culture. Immediate openings available for those ready to thrive in a fast-paced environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members for seamless service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends