Job Description
Join ConnectCare Solutions and launch your customer service career in sunny San Diego! We're seeking motivated part-time Call Center Representatives to join our dynamic team immediately. Enjoy flexible hours, competitive pay, and comprehensive training while making a real impact on our clients' experiences. This role offers direct hire opportunities with growth potential in a supportive, fast-paced environment.
What We Offer:
- Competitive hourly pay ($18-$22)
- Flexible scheduling (evenings/weekends available)
- Free parking and transit reimbursement
- Comprehensive paid training
- Health benefits for part-time staff
- Advancement opportunities to team lead roles
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM systems (Salesforce/Zendesk)
- Document interactions and update customer records accurately
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with supervisors to improve service quality
- Adhere to compliance protocols (HIPAA, TCPA)
- Participate in monthly coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- 6 months+ call center or customer service experience
- Exceptional verbal communication skills
- Proficiency in typing (30+ WPM)
- Ability to multitask in fast-paced environments
- Flexible availability (including weekends)
- Basic computer literacy (Windows, MS Office)
- Positive problem-solving mindset