Job Description
Join our exclusive hiring event for part-time call center positions in New Orleans! Customer Connect Solutions is seeking dynamic individuals to deliver exceptional customer experiences while enjoying competitive pay and flexible scheduling.
This is your opportunity to launch a rewarding career in customer service with industry-leading training and advancement opportunities. Our modern downtown office offers a collaborative environment where your skills will be valued.
Why Work With Us?
- Flexible part-time schedules (20-30 hrs/week)
- Comprehensive paid training program
- Performance-based bonuses
- Health benefits for part-time employees
- Free parking and transit reimbursement
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team leads to improve processes
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in ongoing coaching and feedback sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Proficiency with Windows OS and MS Office
- Ability to type 35+ WPM with 95% accuracy
- Flexible availability including evenings/weekends
- Basic knowledge of call center technologies
- Positive attitude under pressure