Job Description
Join our award-winning call center team at Customer Connect Solutions! We're seeking motivated part-time representatives to deliver exceptional customer experiences for Fortune 500 clients. Enjoy a flexible schedule, comprehensive training, and a supportive team environment. Our Philadelphia location offers modern amenities and is easily accessible by public transit. Hiring Event Details: October 25th, 10 AM - 4 PM at our Arch Street office. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible availability (evenings/weekends required)
- US work authorization and clear background check