Job Description
Join our dynamic Austin-based call center team and make an immediate impact! We're seeking motivated individuals for part-time customer service roles with flexible scheduling and comprehensive training. Perfect for students, professionals, or anyone seeking supplemental income. Enjoy a supportive environment with opportunities for advancement.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Flexible shifts (mornings, evenings, weekends)
- Free on-site parking
- Professional development programs
- Immediate start date available
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries using CRM systems
- Document interactions accurately in Salesforce
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in monthly training sessions
- Maintain professional phone etiquette at all times
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong verbal communication skills
- Ability to type 35+ WPM
- Proficient with Windows OS and basic software
- Reliable high-speed internet for remote options
- Flexible availability (20-30 hrs/week)
- Positive attitude and problem-solving mindset