Job Description
Are you a dedicated problem-solver with a passion for helping others? Apex Global Services is expanding our support team and is looking for enthusiastic Part-Time Call Center Representatives to join our network in Florida and Washington.
We offer a comprehensive Paid Training Program to ensure you are fully equipped to succeed. Whether you are looking to start a new career or seeking flexible part-time hours, this is your opportunity to join a fast-paced, award-winning organization.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $22.00 per hour.
- Training Included: No prior experience needed; we provide full paid training.
- Flexible Schedules: Choose shifts that fit your lifestyle.
- Growth Opportunities: Pathway to full-time and management roles.
Don't miss out on this chance to elevate your career with industry-leading benefits and a supportive work environment.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries regarding billing, products, and technical support efficiently.
- Document all customer interactions and issue resolutions accurately in the CRM system.
- Identify opportunities to upsell products or services while maintaining customer satisfaction.
- Collaborate with team leads and quality assurance to meet and exceed performance metrics.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent is required; college degree preferred but not mandatory.
- Previous customer service or call center experience is a plus but not required.
- Excellent verbal communication and active listening skills.
- Ability to work independently and in a team-based environment.
- Proficiency with computers and navigating multiple software applications simultaneously.
- Must be authorized to work in the United States.