Job Description
Join our award-winning support team as a Part-Time Chat Support Agent in Columbus! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat channels. Enjoy flexible scheduling (20-25 hrs/week), comprehensive paid training, and career advancement opportunities. No prior tech experience required – we'll equip you with all the tools to succeed in this remote-friendly role.
Responsibilities
- Resolve customer inquiries via live chat with speed and professionalism
- Document interactions in CRM systems while maintaining quality standards
- Collaborate with team members to resolve complex issues
- Identify upsell opportunities for service improvements
- Participate in weekly training sessions to enhance product knowledge
- Maintain customer satisfaction scores above 95%
Qualifications
- High school diploma or equivalent (college preferred)
- 50+ WPM typing accuracy with excellent grammar
- Experience in customer service or tech support (entry-level welcome)
- Strong problem-solving and multitasking abilities
- Reliable home office setup with quiet workspace
- Availability to work evenings/weekends (20-25 hrs/week)