Job Description
Join TechConnect Solutions and start your career in customer support immediately! We're seeking passionate individuals for part-time chat support roles in San Jose. Enjoy flexible scheduling, competitive pay, and comprehensive training. Help customers resolve technical issues, provide exceptional service, and grow your skills in a dynamic tech environment. Perfect for students, career changers, or those seeking flexible work. No prior experience required – we provide all necessary training!
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve technical issues and troubleshoot software problems
- Document interactions and maintain detailed case notes
- Collaborate with senior agents to resolve complex issues
- Adhere to company SLAs and quality standards
- Identify upsell opportunities for premium services
- Participate in weekly training sessions and team meetings
Qualifications
- High school diploma or equivalent required
- Minimum typing speed of 45 WPM with 95% accuracy
- Strong written communication skills in English
- Ability to multitask in a fast-paced environment
- Basic knowledge of internet browsers and software
- Customer service mindset with empathy and patience
- Available to work evenings/weekends (15-25 hrs/week)
- Must pass background check and drug screening