Job Description
Join TechConnect Solutions as a remote Part-Time Chat Support Agent and transform customer interactions into exceptional experiences! We're seeking empathetic communicators to deliver real-time assistance via our cutting-edge chat platform. This fully remote position offers the flexibility to balance work with life while making a tangible impact. Work from anywhere in San Antonio or Ohio with no commute required!
Why TechConnect?
- Industry-leading training and certification programs
- Flexible scheduling options (20-30 hrs/week)
- Comprehensive health benefits for part-timers
- Growth opportunities into senior support roles
Be part of a team that values innovation and customer obsession. Apply today to start your journey with us!
Responsibilities
- Deliver prompt, accurate responses to customer inquiries via live chat
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case documentation in CRM systems
- Collaborate with specialists to resolve complex escalations
- Proactively identify upsell opportunities for existing clients
- Adhere to service level agreements and quality metrics
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication skills (100+ WPM)
- Proficiency with CRM software (Zendesk/Salesforce)
- Strong problem-solving abilities under pressure
- Reliable high-speed internet and dedicated workspace
- Available for evening/weekend shifts
- Bilingual (English/Spanish) a major plus