Job Description
Are you a natural problem solver with a passion for helping others? Apex Virtual Solutions is seeking a dedicated Part-Time Chat Support Representative to join our growing team in Columbus, OH. We offer comprehensive paid training to ensure you are fully equipped to provide top-tier customer service.
In this role, you will be the first point of contact for our clients, assisting them with inquiries, troubleshooting technical issues, and providing solutions via live chat. We value flexibility and are looking for individuals who can thrive in a dynamic, remote-first environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Comprehensive Training: Fully paid training program to get you up to speed quickly.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage incoming customer inquiries via live chat with professionalism and empathy.
- Resolve customer issues and answer questions regarding products and services.
- Log interactions accurately in the CRM system.
- Collaborate with team leads and technical departments to escalate complex issues.
- Stay updated on product knowledge and policy changes to ensure accurate assistance.
- Maintain a positive and professional tone in all written communications.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or chat support experience is a plus but not mandatory.
- Excellent written communication and grammar skills.
- Typing speed of at least 45 WPM.
- Reliable internet connection and computer equipment.
- Ability to multitask and manage time effectively in a fast-paced environment.