Job Description
Are you looking to start a rewarding career in customer service without prior experience? Prime Response Solutions is currently hiring Entry Level Customer Service Representatives in Houston, Texas. We provide comprehensive PAID TRAINING to ensure you are fully equipped to succeed. Join our elite team and become the friendly voice our customers rely on.
We are seeking dedicated individuals who are eager to learn, thrive in a team environment, and want to build a long-term career in the telecommunications and customer service industry.
Responsibilities
- Handle incoming and outgoing customer calls with a professional and friendly demeanor.
- Resolve customer inquiries, complaints, and issues efficiently and accurately.
- Process orders, applications, and returns using company CRM software.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Document customer interactions and feedback in internal databases.
- Collaborate with team leads and management to meet daily performance and quality goals.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High School Diploma or GED equivalent required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed (35+ wpm).
- Ability to work in a fast-paced, target-driven environment.
- Reliable high-speed internet connection and headset.
- Willingness to undergo background checks and drug screenings.
- Passion for helping others and problem-solving.