Job Description
Are you a great communicator with a knack for solving problems? Apex Customer Solutions is seeking a dedicated Part-Time Chat Support Representative to join our dynamic team in Columbus, Ohio.
We are looking for individuals who are patient, detail-oriented, and eager to learn. We offer comprehensive paid training to ensure you are fully equipped to handle our clients' inquiries with professionalism and efficiency.
As a Chat Support Specialist, you will be the first point of contact for our customers, providing real-time solutions that drive satisfaction and loyalty.
Responsibilities
- Handle Inquiries: Respond to customer messages via live chat promptly and professionally, ensuring a friendly tone in every interaction.
- Resolve Issues: Troubleshoot technical difficulties, answer product questions, and resolve complaints to meet service level agreements.
- Documentation: Accurately log customer interactions, feedback, and resolutions in our CRM system.
- Upsell & Cross-sell: Identify opportunities to recommend additional products or services that meet customer needs.
- Team Support: Collaborate with the wider support team to share knowledge and improve chat scripts.
- Quality Assurance: Review your own chat logs to ensure compliance with company policies and quality standards.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is preferred but not required; we provide paid training for the right candidates.
- Skills: Excellent written communication skills, strong grammar, and the ability to type quickly and accurately.
- Technical: Proficiency with computers, web browsers, and standard office software (Microsoft Office suite).
- Availability: Must be available to work a part-time schedule, including evenings and weekends.