Job Description
Join ConnectLocal Solutions as a Part-Time Chat Support Specialist and become the digital face of our growing community! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat. Enjoy flexible scheduling, competitive pay, and a supportive remote team environment while making a tangible impact in Jacksonville's thriving business landscape. No weekends required!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Resolve technical issues and product questions efficiently
- Maintain detailed records of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to continuous improvement of support protocols
- Adhere to company SLAs and quality standards
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Exceptional written communication skills (90+ WPM typing)
- Proficiency with CRM software and chat platforms
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet and quiet home office setup
- Availability for 20-30 hours/week (evenings/weekends optional)