Job Description
Join TechSolv Connect's award-winning remote team as a Part-Time Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat channels. Enjoy flexible scheduling, competitive pay, and the freedom to work from anywhere in the United States. No commute, no office politics – just meaningful interactions that make a difference.
Why You'll Love This Role:
- Flexible 20-30 hour/week schedule with evening/weekend availability
- Comprehensive paid training and ongoing career development
- Health benefits eligibility for part-time employees
- Monthly performance bonuses and recognition programs
Responsibilities
- Deliver real-time support via live chat for SaaS product inquiries
- Resolve technical issues, billing questions, and account management tasks
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 support for complex troubleshooting
- Identify and escalate product improvement opportunities
- Meet/exceed quality metrics (CSAT, FCR, response time)
- Participate in weekly team training sessions
Qualifications
- 1+ years customer service experience via chat/email/phone
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Strong problem-solving and de-escalation abilities
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet and quiet workspace
- Availability for 4-6 hour shifts between 12PM-10PM CT