Job Description
Join Columbus Connect Solutions as a Part-Time Chat Support Specialist and become the voice of our clients! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat support. This remote-friendly role offers immediate start for candidates in the Columbus area, with flexible hours including evenings and weekends. Enjoy competitive pay, comprehensive training, and a supportive team environment where your growth matters. If you're passionate about helping others and thrive in dynamic digital interactions, apply today to launch your customer service career!
Responsibilities
- Resolve customer inquiries via live chat within 90-second response time SLA
- Document interactions accurately in CRM system while maintaining compliance
- Collaborate with technical team to resolve complex product issues
- Identify upsell opportunities during customer interactions
- Maintain positive brand voice across all digital communications
- Participate in weekly performance review sessions
- Adhere to data security protocols for customer information
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Typing speed of 45+ WPM with 98% accuracy
- Proficiency in G Suite and CRM platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet connection
- Available 20-30 hours weekly including weekend shifts