Job Description
Join our award-winning remote team as a Chat Support Specialist! ConnectHub Solutions is seeking empathetic tech-savvy individuals to deliver exceptional customer experiences through live chat. Enjoy flexible scheduling, competitive pay, and full training while supporting innovative clients from the comfort of your home office. Perfect for students, parents, or career changers seeking work-life balance.
Responsibilities
- Respond to customer inquiries via live chat with 99% accuracy
- Resolve technical issues and product questions using knowledge bases
- Maintain detailed case documentation in CRM systems
- Collaborate with support teams on complex customer escalations
- Meet daily response time and resolution KPIs
- Identify opportunities to improve customer experience
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficient in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Available 20-30 hours/week including weekends