Job Description
Join TechConnect Solutions' dynamic support team as a Part-Time Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat interactions. This remote-friendly role offers flexible hours while supporting our cutting-edge tech clients. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a collaborative environment. Perfect for students, professionals seeking flexible work, or career changers entering the tech support space.
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Proactively identify upsell opportunities for service improvements
- Adhere to SLA metrics for response and resolution times
- Participate in weekly training sessions on product updates
- Support after-hours chat rotations during peak seasons
Qualifications
- 1+ years customer service experience in chat/email support
- Exceptional written communication skills with professional tone
- Proficiency in multitasking across multiple chat platforms
- Ability to work independently with minimal supervision
- High school diploma or equivalent; college degree preferred
- Available 20-25 hours/week including weekend shifts
- Must be located in Seattle metro area
- Typing speed minimum 60 WPM with 95% accuracy