Job Description
Join our dynamic team as a Part-Time Chat Support Specialist in Columbus, OH! We're seeking tech-savvy communicators to deliver exceptional customer service through real-time chat platforms. This flexible role offers immediate start and the opportunity to work with cutting-edge technology while helping clients resolve technical issues efficiently. Perfect for students or professionals seeking a rewarding part-time career in Ohio's growing tech hub.
Responsibilities
- Provide real-time chat support to resolve technical inquiries and product issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with technical teams to escalate complex problems
- Utilize CRM tools to track customer satisfaction metrics
- Adhere to company SLAs for response and resolution times
- Contribute to continuous improvement of support workflows
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience preferred
- Proficient in typing with 40+ WPM accuracy
- Strong written communication skills with professional tone
- Familiarity with chat platforms (Zendesk, Intercom, LiveChat)
- Ability to troubleshoot basic technical issues remotely
- Flexible schedule availability including evenings/weekends