Job Description
Join ConnectLocal Solutions as a Part-Time Chat Support Specialist and become the digital face of our growing tech community! We're seeking empathetic communicators to provide real-time assistance to Columbus-based clients via our proprietary chat platform. This flexible role offers remote work options with competitive pay and immediate start opportunities. Perfect for students, career changers, or anyone seeking work-life balance in Ohio's thriving tech hub.
Why Join Us?
• Flexible scheduling with evening/weekend options
• Paid training and career growth paths
• Collaborative remote team environment
• Opportunity to transition to full-time roles
Responsibilities
- Deliver exceptional customer support via text-based chat within 90-second response times
- Resolve technical issues, billing inquiries, and product questions for local Ohio clients
- Document interactions accurately in our CRM system while maintaining quality metrics
- Collaborate with senior support staff on complex case escalations
- Participate in weekly training sessions to update product knowledge
- Contribute to process improvement initiatives for local service delivery
Qualifications
- High school diploma or equivalent (college students welcome)
- Minimum 6 months customer service or chat support experience
- Exceptional written communication with grammar accuracy
- Ability to multitask in fast-paced digital environments
- Reliable home office setup with high-speed internet
- Proficiency with Windows OS and basic troubleshooting
- Positive attitude and problem-solving mindset