Job Description
Join TechConnect Solutions' exclusive hiring event for part-time Chat Support Specialists in Philadelphia! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat. This role offers flexible hours, remote training, and growth opportunities in a dynamic tech environment. Perfect for students, career changers, or those seeking supplemental income. No prior experience required—comprehensive training provided!
Responsibilities
- Resolve customer inquiries via live chat within 2-minute response SLA
- Document interactions and escalate complex issues to senior specialists
- Maintain detailed knowledge of product/services and troubleshooting guides
- Collaborate with team members to improve support workflows
- Meet weekly performance metrics (CSAT, resolution rate, response time)
- Participate in ongoing training and skill development sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 50 WPM typing speed with 95% accuracy
- Exceptional written communication and empathy skills
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency (Google Workspace, CRM systems)
- Reliable high-speed internet connection for remote work
- Available 20-25 hours/week (evenings/weekends required)