Job Description
Join NexaTech Solutions as a Part-Time Chat Support Specialist and launch your career in customer service excellence! We're seeking empathetic communicators to deliver seamless digital support experiences. With our comprehensive paid training program, you'll gain expertise in our cutting-edge platforms while earning competitive compensation. This flexible role offers remote options and is perfect for students, career changers, or anyone seeking work-life balance in the tech capital of the world.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across products/services
- Document interactions using CRM systems while maintaining 95%+ accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities based on customer needs
- Adhere to SLA targets while maintaining quality standards
- Participate in weekly performance reviews and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with 98% accuracy
- Experience with Zendesk, Intercom, or similar platforms
- Exceptional written communication in English
- Ability to multitask across 3-5 concurrent chats
- Basic technical troubleshooting aptitude
- Available 20-25 hours/week (evenings/weekends required)