Job Description
Join our award-winning customer support team in Columbus! We're seeking motivated individuals for part-time chat support roles with comprehensive paid training. Perfect for students, career changers, or anyone seeking flexible hours. Enjoy competitive pay, remote work options, and career advancement opportunities in a thriving tech hub.
What We Offer:
- Full paid training program ($18/hr during training)
- Flexible scheduling (evenings/weekends available)
- Remote work opportunities post-training
- Health benefits eligibility for 30+ hours/week
- Performance-based quarterly bonuses
Responsibilities
- Deliver exceptional customer support via live chat platform
- Resolve technical inquiries and billing issues efficiently
- Maintain detailed case documentation in CRM system
- Collaborate with team to escalate complex issues
- Meet/exceed quality and response time metrics
- Participate in ongoing product training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 50 WPM typing accuracy
- Strong written communication skills
- Basic technical troubleshooting experience
- Ability to multitask in fast-paced environment
- Must have reliable internet connection
- Available 20-30 hours/week (flexible scheduling)
- No prior experience required (training provided)