Job Description
Join TechConnect Solutions as a Part-Time Chat Support Specialist and become the digital voice of our brand! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat. Enjoy flexible hours while working remotely from home in San Jose or anywhere in California. If you thrive in fast-paced digital environments and love helping people, this role is your perfect fit. No commute, no office politics—just impactful remote work with a supportive team!
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLAs
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case notes in CRM systems for tracking
- Collaborate with Tier 2 support for complex escalations
- Proactively identify upsell opportunities based on customer needs
- Participate in bi-weekly training on product updates
- Adhere to company communication guidelines and brand voice
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or chat support experience
- Minimum 50 WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Exceptional written communication skills in English
- Reliable high-speed internet and quiet home office
- Ability to work 20-30 hours/week with flexible scheduling
- Basic troubleshooting for common tech issues