Job Description
Join our award-winning customer service team in Charlotte! We're hosting an exclusive hiring event for part-time Customer Service Representatives to deliver exceptional support to our local community. Enjoy a flexible schedule, competitive pay, and a vibrant team environment where your voice matters. No weekends or late nights required – perfect for students, parents, or career changers seeking work-life balance. Training provided, with opportunities for advancement into full-time roles.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Maintain customer satisfaction metrics above 95%
- Participate in bi-weekly performance reviews
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient with Windows OS and basic software
- Strong problem-solving and communication skills
- Ability to work 20-25 hours/week (evenings/weekends)
- Pass background check and drug screen
- Valid NC driver's license (if field visits required)