Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Phoenix, AZ! We're hosting an exclusive hiring event for motivated individuals seeking flexible schedules with growth opportunities. At Apex Solutions Group, we pride ourselves on exceptional client experiences and employee development. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or professionals seeking work-life balance. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Passionate about delivering outstanding customer experiences
- Valid US work authorization required