Job Description
Join our dynamic team at ConnectSolutions Inc. for an exclusive hiring event seeking passionate Part-Time Customer Service Representatives in New York! We're seeking empathetic individuals to deliver exceptional support across multiple channels. This is your opportunity to join a forward-thinking company with growth potential and flexible scheduling. Our comprehensive training program ensures you'll have all the tools to succeed while making a real impact on our customers' experiences.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex issues efficiently
- Meet performance metrics for response time and resolution rate
- Identify opportunities for process improvements to enhance customer satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Excellent communication and active listening skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to type 40+ WPM with high accuracy
- Flexible availability including evenings and weekends
- Problem-solving mindset with attention to detail