Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and start immediately! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy flexible hours, competitive pay, and a dynamic team environment. No prior experience required – we provide comprehensive training to set you up for success.
Why Join Us?
• Immediate start opportunity
• Flexible scheduling (20-30 hrs/week)
• Paid training and ongoing development
• Comprehensive benefits package (health, dental, vision)
• Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Document interactions and processes following company protocols
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with basic computer applications
- Ability to work flexible hours including evenings/weekends
- Bilingual (English/Spanish) a plus