Job Description
Join our dynamic team at Apex Solutions Group and launch your customer service career immediately! We're seeking enthusiastic part-time Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This flexible role offers weekday and weekend shifts with competitive compensation and growth opportunities. Enjoy a modern downtown Atlanta workspace with free parking and comprehensive training designed to set you up for success.
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Maintain accurate records in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in weekly coaching sessions and skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B environment
- Proficient in CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to type 45+ WPM with 98% accuracy
- Flexible availability including evenings and weekends
- Valid US work authorization and clear background check