Job Description
Join our award-winning customer experience team in sunny San Diego! ConnectServe Solutions is seeking dynamic Part-Time Customer Service Representatives to deliver exceptional support from day one. This immediate-start opportunity offers flexible scheduling, comprehensive training, and a collaborative environment where your voice matters. Help us redefine service excellence while enjoying competitive pay and growth opportunities in one of America's most vibrant cities.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve product/service issues with first-contact resolution excellence
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to work independently in remote setting
- Available 20-30 hours/week with flexible scheduling
- US work authorization required