Job Description
Join ClientFirst Solutions and become the voice of our brand! We're seeking dynamic Part-Time Customer Service Representatives to deliver exceptional experiences to our clients in the Pacific Northwest. This immediate-start role offers flexible scheduling while making a real impact. If you thrive in fast-paced environments and excel at turning challenges into opportunities, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Ability to multitask in high-pressure situations
- High school diploma or equivalent; college degree preferred
- Availability for evening/weekend shifts
- Must pass background check and drug screening