Job Description
Join our hiring event for part-time customer service superstars! CustomerFirst Solutions seeks passionate individuals to deliver exceptional support from our Los Angeles hub. No experience? No problem! We provide comprehensive training to launch your career in customer excellence. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic team environment.
Perfect for students, parents, or career changers seeking meaningful part-time work. Our on-site hiring event connects you directly with hiring managers – don't miss this chance to start your journey!
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM systems
- Process orders, returns, and exchanges with precision
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for resolution time and satisfaction scores
- Identify and escalate complex issues to senior specialists
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills in English
- Basic computer proficiency and typing ability (40+ WPM)
- Problem-solving mindset with attention to detail
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first approach
- Flexibility to work evenings/weekends (as needed)
- Valid CA ID and right to work documentation