Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Los Angeles! We're seeking energetic professionals to deliver exceptional support to our local community. This role offers flexible scheduling, competitive compensation, and opportunities for career growth within a supportive environment. Perfect for students, parents, or career changers seeking meaningful part-time work.
What We Offer:
- Competitive hourly pay ($18-$22)
- Flexible scheduling (evenings/weekends)
- Comprehensive paid training
- Health benefits eligibility
- Clear advancement pathways
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Process orders and service requests accurately
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in monthly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts (including weekends)
- Bilingual (Spanish/English) a plus