Job Description
Join LocalCare Solutions as a Part-Time Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to Los Angeles residents while enjoying flexible scheduling and competitive compensation. This role offers direct impact on customer satisfaction and growth opportunities within our expanding healthcare services division.
Our team thrives in a collaborative environment where your problem-solving skills and empathy shine. Benefit from comprehensive training, performance incentives, and a supportive culture that values work-life balance. Plus, gain exposure to career advancement paths across our network of 12+ regional offices.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% accuracy
- Resolve billing, scheduling, and service issues using CRM tools and knowledge base
- Document interactions precisely in Salesforce while maintaining HIPAA compliance
- Collaborate with clinical teams to coordinate patient care and follow-ups
- Meet/exceed performance metrics: CSAT scores (target 90%), first-call resolution (80%)
- Participate in bi-weekly training sessions on new services and protocols
- Support cross-functional projects during quarterly hiring events in Ohio
Qualifications
- High school diploma or equivalent; AA degree preferred
- 1+ years customer service experience in healthcare or BPO
- Proficiency with Zendesk/Salesforce and MS Office Suite
- Spanish bilingual certification strongly preferred
- Ability to work evenings/weekends (schedule flexibility required)
- Strong conflict resolution and active listening skills
- Valid California driver's license for occasional off-site events