Job Description
Are you looking for a rewarding career with flexibility?
We are currently hiring Part-Time Customer Service Representatives to join our growing team in Dallas, TX and supporting roles in Florida.
At Apex Connect, we believe in investing in our people. That's why we offer comprehensive paid training to ensure you have all the tools you need to succeed.
Why Join Us?
- Paid Training Program: No experience required.
- Flexible Hours: Perfect for students or second jobs.
- Remote & On-Site Options: Work from home in FL or office in Dallas.
Job Overview
As a Call Center Representative, you will be the face of our brand, ensuring our customers receive the best support possible. Whether you are handling billing inquiries or technical troubleshooting, your role is vital to our success.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email.
- Resolve product and service issues with patience and professionalism.
- Document all customer interactions accurately in the CRM system.
- Assist customers with billing inquiries and account troubleshooting.
- Collaborate with team leads to meet daily and weekly performance goals.
- Stay updated on product knowledge through mandatory training sessions.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not required.
- Strong verbal communication skills and a friendly demeanor.
- Reliable internet connection (for remote candidates in Florida).
- Basic computer proficiency (Microsoft Office, Google Suite).
- Ability to work independently and manage your own schedule.