Job Description
Join our award-winning customer service team and make an immediate impact! ConnectServe Solutions is seeking passionate Part-Time Customer Service Representatives in San Antonio to deliver exceptional support experiences. This role offers flexible scheduling, rapid onboarding, and the opportunity to develop valuable skills in a dynamic environment. If you're a natural problem-solver with a dedication to customer satisfaction, we want to hear from you. Start your journey with us today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product-related questions efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex cases
- Meet/exceed customer satisfaction and performance targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability including evenings/weekends
- Excellent problem-solving abilities
- Spanish bilingualism highly desirable