Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and enjoy the flexibility of working remotely from Tampa! We're seeking compassionate professionals to deliver exceptional customer experiences while enjoying competitive pay and a supportive virtual environment. No commute, no dress code—just impactful work that makes a difference.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training to enhance skills
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Quiet home office with reliable internet
- Flexible availability (evenings/weekends required)
- Type 35+ WPM with high accuracy