Job Description
Join our dynamic team at Global Connect Solutions and kickstart your career in customer service! We're urgently seeking motivated Call Center Representatives in Portland, Oregon to provide exceptional support to our diverse clientele. This immediate hire position offers competitive pay, comprehensive training, and a supportive environment where your skills will thrive. If you're a people person with a passion for problem-solving, apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining service level agreements
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with team members to share best practices and improve processes
- Meet/exceed performance metrics including call volume and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 6 months customer service or call center experience
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution techniques
- Proficient in multitasking and navigating computer systems
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-pressure situations