Job Description
Join ConnectServe Solutions as a Part-Time Customer Service Representative and deliver exceptional support to clients across Pennsylvania and California. We're seeking empathetic communicators to resolve inquiries, build relationships, and ensure customer satisfaction in a dynamic remote environment. Immediate start available! Enjoy flexible scheduling and competitive compensation while making a meaningful impact. No experience necessary – full training provided!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and promote relevant company services
- Adhere to SLAs and maintain high customer satisfaction metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience or relevant training
- Strong verbal/written communication skills and active listening ability
- Proficient with MS Office and CRM platforms (e.g., Salesforce)
- Type 40+ WPM with accurate data entry skills
- Ability to multitask in fast-paced environments
- Reliable internet connection for remote work