Job Description
Join Atlanta's fastest-growing customer service team and make an immediate impact! We're seeking dynamic Part-Time Customer Service Representatives to join our vibrant downtown Atlanta office. Enjoy competitive pay, flexible scheduling (including evenings/weekends), and comprehensive training. Perfect for students, career-changers, or professionals seeking supplemental income. Our modern workspace offers collaborative environments, performance bonuses, and opportunities for advancement into senior roles. Immediate start available – apply today to begin your rewarding customer service career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM systems and established protocols
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience workflows
- Participate in ongoing product knowledge training to maintain expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Ability to multitask effectively in fast-paced, deadline-driven setting
- Strong problem-solving abilities with attention to detail
- Flexibility to work 20-30 hours/week across various shifts
- Positive attitude with demonstrated resilience under pressure