Job Description
Are you ready to launch your career in customer service? Apex Support Solutions is seeking energetic and empathetic individuals to join our growing team in Philadelphia. We are looking for Entry Level Call Center Representatives with an immediate start date. No prior experience is necessary; we provide comprehensive training to get you up to speed.
In this role, you will serve as the face of our brand, ensuring our customers receive the support they deserve. If you are a great communicator looking for a stable, high-paying opportunity with room for advancement, we want to hear from you today.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and efficiency.
- Resolve customer inquiries, complaints, and technical issues while maintaining high satisfaction scores.
- Accurately document all customer interactions and account information in our CRM software.
- Identify and assess customers' needs to achieve maximum satisfaction.
- Collaborate with team leads and support staff to improve overall service quality.
- Stay updated on product knowledge and service protocols to provide accurate information.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal communication and active listening abilities.
- Ability to remain calm and composed when handling difficult or upset customers.
- Reliable internet connection and a dedicated workspace if working remotely/hybrid.
- Willingness to undergo a background check and drug screen.