Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and become the voice of excellence for our clients! We're seeking compassionate, tech-savvy individuals to deliver exceptional support in a fast-paced environment. Enjoy flexible scheduling, comprehensive training, and the opportunity to grow your career while making a real impact. Immediate start positions available – apply today to join our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain customer satisfaction metrics (CSAT, FCR)
- Participate in ongoing product and process training
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in BPO or healthcare
- Proficient with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Basic knowledge of Microsoft Office Suite
- Spanish fluency highly desirable
- Available to work evenings/weekends as needed