Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! ConnectSphere Solutions is seeking empathetic communicators to deliver exceptional support to our diverse client base in Washington D.C. and Florida. This remote-friendly role offers immediate start and flexible scheduling, perfect for students, professionals, or anyone seeking work-life balance. You'll be the voice of our brand, resolving inquiries with professionalism while building lasting customer relationships. Our comprehensive training ensures you'll thrive in this dynamic environment.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge of products/services
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work
- Flexible availability including evenings/weekends