Job Description
Join our dynamic team at Charlotte Connect Solutions as a Part-Time Customer Service Representative! We offer competitive pay, comprehensive paid training, and flexible scheduling perfect for students, parents, or professionals seeking supplemental income. Build valuable career skills while serving our diverse community of Charlotte residents. Enjoy a supportive work environment with growth opportunities into senior roles or specialized departments. No prior experience required – we'll equip you with everything needed to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Basic typing proficiency (25+ WPM)
- Reliable transportation to our Charlotte office
- Flexible availability including evenings and weekends
- Customer service mindset with problem-solving aptitude