Job Description
Join our dynamic team as a Part-Time Customer Service Representative and deliver exceptional support to valued clients. This immediate-start opportunity offers flexible hours in the heart of Washington DC, perfect for professionals seeking work-life balance. At CustomerFirst Solutions, we empower our representatives with cutting-edge tools and comprehensive training to resolve inquiries efficiently and build lasting customer relationships.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and shares our passion for customer satisfaction. Enjoy competitive compensation, career growth opportunities, and a supportive team culture focused on excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and accuracy
- Document interactions and update customer records in real-time
- Collaborate with support teams to resolve complex issues
- Identify opportunities to enhance service quality and customer satisfaction
- Meet performance metrics for resolution time and first-contact resolution
- Maintain detailed knowledge of products and services
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a contact center environment
- Proficient in CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-30 hours/week)
- U.S. work authorization required