Job Description
Join our award-winning customer support team in San Antonio and make a difference! We're seeking passionate individuals to deliver exceptional service to our diverse client base. Enjoy flexible hours, comprehensive training, and a supportive environment that values your growth. Immediate start available for motivated professionals ready to shine in a dynamic role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in customer profiles
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution
- Identify opportunities to improve customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient in typing (35+ WPM) and basic software
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Spanish bilingual proficiency strongly preferred
- Positive attitude under pressure
- Reliable transportation to our downtown office