Job Description
Join our dynamic customer support team in sunny San Antonio! We're seeking passionate individuals to deliver exceptional service experiences while enjoying Texas's vibrant culture. This immediate-start opportunity offers flexible scheduling and growth potential within a forward-thinking organization.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible hours (evenings/weekends)
- Spanish bilingualism highly valued
- Positive attitude under pressure